1 Year Maintenance Service
99,00 €
At Nirtec Studio, our commitment goes beyond simple technical assistance. We become your partners so you can fully dedicate yourself to the creation and optimization of your digital twins without worrying about technical issues or pending updates. With a focus on keeping your systems always at the forefront, we offer continuous and specialized support, ensuring that you always have the latest versions of our solutions. With the remote connection option, our technical team will be available to resolve any questions or issues that may arise.
Drive your automation and digital twin projects with our comprehensive support and maintenance service.
What’s included?
Installation
Online assistance to ensure the correct installation of our software, making sure everything works smoothly from the start. We guide you step-by-step through the download and installation process.
Licensing Management
Support in license management, from initial setup to switching devices or recovering accounts. If you forget to log out or encounter access issues, we’re here to help.
Updates
Stay up-to-date with the latest improvements. You’ll receive automatic update notifications by email with instructions for manual updates (ideal for USB licenses). We ensure you always have the latest version of Machines Simulator.
New Features & Products
Be the first to know about our latest innovations. We notify you about new products or major updates, along with a detailed report of new features.
Technical Assistance
Get answers to all your questions about our software, including support for creating digital twins. We commit to responding within 24 hours (48h if it’s holiday) all your inquiries. Assistance for third-party software is not included.
Remote Support
Real-time remote support, up to 5 hours per year, ideal for urgent questions or issues. Use this time to get immediate answers from our technical team.